Guide
Guide
Report to: Reports to and takes direction from the Assistant Manager.
Job description: The Guide position is part time but hours can range from 10 up to 40 hours a week, depending on work load, pending reservations and performance. A Guide controls the customer experience from the time the customer enters the parking lot, thru the time spent in the staging area and on the playing field, to the point they leave the parking lot. The guide position is the most important job at the park. The guides have the MOST interaction with the customer, so providing the highest possible customer service is the guide’s number one goal while making sure the facility stays safe and welcoming.
Responsibilities:
Make sure guest receive the Best Paintball Experience Possible.
Control customers’ entire experience.
Greet customers upon arrival to property.
Facilitate any customer needs during check in.
Refereeing open play and reservation groups.
Enforce safety at all times.
Conduct safety briefings and demonstrate proper use of equipment.
Complete shift paper work.
Give recommendations on products and services offered by MN Pro.
Help out with other job duties during busy times.
Be an ambassador to the company and the sport.
Maintain a friendly and courteous work environment.
Participate in delegated opening and closing tasks.
Adheres to guidelines and completes all applicable daily checklists.
Regularly monitor and participate in trash clean up and removal.
Work outside specific job duties and go above and beyond.
Learn all aspects of our business and communicate that to our customers.
Requirements:
Must have legal authorization to work in the United States of America.
Must possess a valid driver’s license.
Must be at least sixteen (16) years old to apply.
Must not have been convicted of, pleaded guilty to, entered a plea of nolo contendere to, or received
judicial diversion for any felony charges or to any violation of any federal or state laws or city ordinances
relating to force, violence, theft, dishonesty, gambling, controlled substances, or sex-related crimes.
Must not have been convicted of, pleaded guilty to, entered a plea of nolo contendere to, or received
judicial diversion for any misdemeanor charges involving DUI/DWI or alcohol, or use, possession,
manufacture, or sale of controlled substances or drug paraphernalia within the past five (5) years.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or
diagram form.
Literacy in English with the ability to understand and carry out oral and written instructions and posted
schedules.
High initiative and self motivated must also be a quick learner.
Outgoing, easy to talk to, and must feel comfortable speaking in front of and controlling a large group of people.
Can do attitude with a no task too small mind set.
Outstanding customer service.
Sales experience is a plus, but not required.
Some familiarity paintball helpful but not required.
Ability to multitask and prioritize tasks, unsupervised, throughout the day.
Flexible and FUN personality.
1-2 years of work experience.
Required to work most weekend and some weekdays.
Working conditions and physical requirements:
Job requires the ability to work outside in all weather conditions, including hot and cold temperatures and sudden changes in weather.
Work well in a team and alone.
The employee will be working on the playing fields, Park grounds and in the maintenance building.
The employee will be exposed to loud noise, machinery with moving parts, dirt, dust, chemicals, foul odors, pollens, paint, slippery surfaces, fumes and adverse weather conditions.
Job requires standing for long periods of time and walking for long periods of time on different types of
terrain and requires bending, lifting, reaching and climbing.
Pay Scale, Compensation, and Hours:
Part Time – Seasonal $7.00-$9.00/hour – Based on experience, PLUS TIPS!!!!
Discounts on Retail Merchandise and Services at the Store and Park.
Free Season Pass.
Employee Play Days.
Eligible for all bonuses and applicable incentives
The opportunity to grow within a team environment.
March – November; part time from 10-40 hrs/week, must be available Saturday and Sunday 9:00am –
9:00pm, and Thursdays and Fridays 3:00pm – 9:00pm.
Weekday hours are available pending weekday reservations and availability.
November – February hours will be based on performance during March – November
How to Apply:
Please submit applications in person at the Burnsville or Minnetonka store or email application to
jobs@mnpropaintball.com by Sunday February 19th, 2012
Targeted position start date: March 7th, 2012